---
title: "Team & Organization - Serpwise Documentation"
description: "Manage your organization, invite team members, and control access with role-based permissions."
url: "https://serpwise.ai/docs/team/"
source: "https://serpwise.ai/docs/team/"
---
[Back to Serpwise](/)

Serpwise Documentation

Connect · Configure · Execute

Search documentation

`/`

No documentation found.

↑↓ Navigate Enter to open

Browse documentation

Serpwise uses an **organization** model to group domains, rules, and team members under a shared workspace. All billing, domains, and settings belong to the organization - not to individual user accounts.

## Organization Roles

Every member of an organization has one of three roles:

| Role       | Description                                                                                              |
|------------|----------------------------------------------------------------------------------------------------------|
| **Owner**  | Full access. Can manage billing, delete the organization, and manage all members including other admins. |
| **Admin**  | Can manage domains, rules, redirects, and members. Cannot access billing or delete the organization.     |
| **Member** | Read-only access to all domain data and analytics. Cannot create, edit, or delete any resources.         |

### Role Permissions Matrix

| Action                         | Owner | Admin | Member |
|--------------------------------|-------|-------|--------|
| View domains, rules, analytics | ✓     | ✓     | ✓      |
| Create / edit / delete domains | ✓     | ✓     | \-     |
| Create / edit / delete rules   | ✓     | ✓     | \-     |
| Manage redirects               | ✓     | ✓     | \-     |
| Configure Shield settings      | ✓     | ✓     | \-     |
| Invite members                 | ✓     | ✓     | \-     |
| Remove members                 | ✓     | ✓     | \-     |
| Change member roles            | ✓     | ✓     | \-     |
| Access billing & subscription  | ✓     | \-    | \-     |
| Delete organization            | ✓     | \-    | \-     |

## Inviting Members

To invite someone to your organization:

1. Go to **Organization Settings** → **Members**
2. Click **Invite Member**
3. Enter the person’s email address and select their role
4. Click **Send Invitation**

The invitee receives an email with a link to accept the invitation. If they don’t already have a Serpwise account, they’ll be prompted to create one as part of the acceptance flow.

## Managing Members

From the Members page, owners and admins can:

- **Change a member’s role** - click the role dropdown next to their name
- **Remove a member** - remove their access to the organization (their account is not deleted)
- **Resend an invitation** - for pending invitations that haven’t been accepted

## Organization Settings

Access organization settings from **Settings** in the sidebar or the organization menu.

From settings you can:

- **Rename the organization** - update the display name
- **View your organization ID** - useful for support requests
- **Manage your subscription** - upgrade, downgrade, or access the billing portal
- **Delete the organization** - permanently removes the organization and all associated data (requires owner role)

## Multiple Organizations

A single Serpwise user account can belong to multiple organizations. This is useful for:

- **Agencies** managing separate organizations per client
- **Consultants** who need access to multiple client accounts
- **Large teams** who organize different business units into separate workspaces

Switch between organizations using the organization selector at the top of the dashboard sidebar.

## Platform Admin Role

Separately from organization roles, Serpwise user accounts have a **platform role**:

- **User** - the default for all accounts
- **Admin** - access to the Serpwise platform admin panel (internal use only)

The platform admin role is not related to organization roles and is managed by Serpwise staff.